AI voice receptionist
It replaces the old “press 1 for bookings” menu with an agent that understands natural speech. The caller says what they need and the system sorts it out: it checks your real availability and creates or changes the booking during the call, in the software you already use.
An AI receptionist that isn’t connected to your software can only talk. What turns a call into business is the integration: the AI checks your real availability and writes the booking where your team will see it. I build the middleware that connects the voice agent to the system you already use, so you don’t change software or migrate data.
If your booking system, practice software or CRM has an API, it can usually be connected. In Spain I’ve already built connectors for the main clinic, restaurant, vet and estate-agency systems, and the middleware is designed so new connectors can be added. Tell me what you use and I’ll tell you honestly whether it can be done.
After hours, when the line is engaged, and when whoever answers the phone is also serving someone in person. Those are exactly the moments the assistant covers: it can step in only then, or answer every call, as you prefer.
Callers are told they’re speaking to an AI. Data is processed under the GDPR on European infrastructure, encrypted, and I sign a data processing agreement with you. In healthcare, where health data is involved, that agreement is mandatory and included by default.
How it works
01
You tell me your call volume and which software you use; I tell you what can be automated and what can’t.
02
Number, agent instructions in your tone, integration with your system and a test phase in real conditions.
03
It starts answering, every booking is logged and we keep tuning it based on real calls.
No. You can keep your number and forward calls to the assistant, or use a dedicated virtual number. It only steps in on the calls you choose: after hours, when the line is busy, or always.
Yes. We set the rules together: topics the AI shouldn’t handle, callers who ask for a person, or urgent cases. It transfers to the number you choose, with a summary so nobody starts from scratch.
Yes. It answers in the language your customers call in, which is useful if you serve tourists, expats or a multilingual area.
Yes, if it’s done properly: callers are told it’s an AI, data is handled under the GDPR and retention periods are defined. I set all that up as part of the project.
It takes the calls nobody can pick up and the repetitive ones, so your team can focus on the people in front of them.
It depends on your call volume and on how complex the integration with your software is. After the free call analysis you get a fixed quote.
Contact
Write in English. I’ll reply within 24 hours on working days, in English, and we’ll find a time for a free call.
Based in Spain · Central European Time (UK time + 1 hour)